ATS Media Services at Michigan State University

Manual of Business

Procedures

Section 265

"Our mission is to provide comprehensive multimedia and instructional support services that promote Michigan State University's commitment to advancing knowledge and transforming lives."

I. GENERAL INFORMATION
Instructional Media Center
www.imc.msu.edu

126 IMC/UPLA Building, East Lansing, MI 48824-2121
353-3960 -- Customer Service and General Information
353-3960 -- Classroom Services
353-4987 -- Media Technology Design and Engineering Services
353-3960 -- Technical Services
353-3921 -- Instructional Technology Support Services
353-1817 -- Fax (126 IMC/UPLA Bldg.)

207 Communication Arts Building, East Lansing, MI 48824-1212
353-3918 -- Office of the Director
353-8137 or 353-3375 -- Administrative and Business Offices
353-6438 -- Audio/Video Digital Media Services
353-8670 -- Image & Design Group
353-9229 -- Intellectual Property Marketing Services
432-2650 -- Fax (207 Comm. Arts Bldg.)

A vast array of multimedia, equipment rental/repair and instructional support services are available to faculty, staff, and registered student organizations, by contacting the Instructional Media Center.

A. CUSTOMER SERVICE. The main office for scheduling classroom and technical media support services is located in Room 126 IMC/UPLA Building. Hours are from 7:30 a.m. to 5:30 p.m. The telephone number is 353-3960.

B. ADMINISTRATIVE AND BUSINESS OFFICES. The Administrative and Business Offices are located in Room 207 Communication Arts and Sciences Building. Business hours are from 8:00 a.m. to 5:00 p.m. The telephone number is 353-3375.

C. AUDIO/VIDEO/DIGITAL MEDIA SERVICES. The production studio is located in Rooms 116/117 Communication Arts and Sciences Building. Business hours are from 8:00 a.m. to 5:00 p.m. The telephone number is 353-6438.

D. IMAGE & DESIGN GROUP. The Image and Design Group is located in Room 233 Communication Arts and Sciences Building. Business hours are from 8:00 a.m. to 5:30 p.m. The telephone number is 353-8670 and the e-mail address is imc@msu.edu.

E. INTELLECTUAL PROPERTY MARKETING SERVICES. Located in Room 207 Communication Arts and Sciences Building. Business hours are from 8:00 a.m. to 5:00 p.m. The telephone number is 353-9229.

II. TYPES OF SERVICES

A. CLASSROOM SERVICES. The IMC Classroom Services Division provides media equipment delivery, set-up, operation and support. Available equipment includes: LCD video/data projectors; PC/MAC laptop computers, DVD/CD players; televisions; camcorders; lecterns; small and large sound systems; 16mm film projectors; projection screens; easels; CD stereo cassette players/recorders; 35mm slide projectors; microphones.

All IMC equipment and operators are available for regularly scheduled credit courses offered on-campus at no charge. Operators are available until 11:00pm, Monday – Thursday and until 7:00pm on Friday for classroom support.

Equipment and operators are available to non-profit organizations on or off-campus for a fee.

Satellite offices are maintained in five classroom buildings -- Berkey Hall, Bessey Hall, Bio-Physical Sciences Complex, Broad Business College (BCC), and Wells Hall. Staff are available on-site to assist faculty with their media needs, provide instruction and respond to trouble calls.

Instructional technology support services are available to MSU faculty and graduate/teaching assistants upon request. Training workshops are offered throughout the academic year on technology classrooms, use of media and other media technology subjects.

This includes:

On-site "hands-on" instruction for Technology Classrooms in "traditional" and "new media" hardware and software applications; consultation on instructional media presentation design, production and integration and recommendations pertaining to the purchase and use of audiovisual and "new media" equipment and applications.

For further information, please contact our Customer Service Division at 353-3960.

B. AUDIO/VIDEO/DIGITAL MEDIA SERVICES. This division provides a wide variety of creative multimedia services to university departments and non-profit organizations.

Services include:

Digitizing of analog audio and video media in a variety of digital media formats for presentation and use on the world-wide-web. Design and origination of broadcast quality videotape productions; documentation and recording of special events, workshops and seminars; production services, including script writing, narrating, audio/video editing; WebCasting of conferences, meetings and other events; and audio/video/CD-ROM/DVD duplication.

All services are available on a fee basis covering equipment, materials, and production labor. Estimates are free and recommended for large or extensive orders.

For further information, please contact Frank Tate, Manager at 353-3921.

C. IMAGE & DESIGN GROUP. This division serves the campus
community and non-profit organizations by creating quality and cost effective visual graphic and photographic products for instruction, training and promotional uses.

Services include:

Graphic design and logo creation, brochure solutions, Power point presentations, promotional and three-dimensional displays. Quality output such as large format prints on a variety of material, vinyl graphics, certificate lettering and poster lamination. Custom signage that encompasses achievement awards, identification signage and ADA compliant building signage. Custom framing including archival drymounting and custom matting. Studio photography such as portraits, production illustration and passport/immigration identification. Location photography covering events, sports, scenic, environmental, group and architectural photography and digital photography printing. Other custom work is available upon request.

All services are available on a fee basis which may include materials, labor and consultation. Estimates are available and are recommended for large or extensive orders. Electronic file submission is available.

For more information, please call 353-8670 or email imc@msu.edu.

D. INTELLECTUAL PROPERTY MARKETING SERVICES. Since 1973, IP Marketing staff has actively disseminated innovative instructional and software programs for faculty authors to a broad range of clients, both national and international.

Product duplication and packaging, promotion through direct mail or journal advertisements, order processing and fulfillment, payment collection and royalty disbursement are among the professional services provided.

Central University funding is not provided for these services, thus the following fees are assessed:

• Hourly labor rate plus materials for consultation, research, product reproduction, development of promotional literature, postage, etc. required to get the product(s) ready for distribution and sale.
• Flat fee or percentage (%) of product sale price is assessed on all orders processed.

All fees are “advanced” by IMC with the expectation that full payment will be offset through collected sales.

Royalty disbursement is calculated and paid on a semi-annual basis (January – June or July – December) in accordance with the University’s policy governing the development of copyrighted materials.

If you have an innovative product that may be of potential interest to others outside of Michigan State University, including colleagues at other institutions or organizations, please contact our office at 353-9229 to arrange an appointment for consultation.

E. MEDIA TECHNOLOGY DESIGN AND ENGINEERING SERVICES. Consultation and design services relating to technology needs and enhancement of classroom and departmental spaces.

Services include:

Consultation and recommendation of audiovisual equipment purchases, room design and integration of audiovisual technologies, engineering of audio and visual presentation systems, recommendations on project implementation, architectural, environmental, and space requirements.

For further information, please contact Roger Thomas at 353-4987.

F. SATELLITE SERVICE CENTERS. Continuing in our tradition of service and support to the classroom, the Instructional Media Center maintains "satellite" service centers at six locations across campus. Currently this includes Berkey Hall, Bessey Hall, Bio-Physical Sciences Complex, Broad Business College (BCC), Henry Center, and Wells Hall. Dedicated, full-time staff provide equipment delivery, set-up, and support to all faculty and teaching assistants at these locations.

Carrying two-way radios at all times, our technicians are in constant communication with our main center, providing immediate response for instructors needing support in the classroom. Building positive relationships with our faculty is an important part of our mission, and the availability of this support has been enthusiastically received. Any piece of equipment available from our main center is available from the "satellites".

For service at these locations, simply contact our Client Services Division at 353-3960.

G. TECHNICAL SERVICES. This division repairs, installs and maintains a wide variety of audio/visual, and two-way radio equipment used both on and off campus.

Services include:

A/V equipment maintenance and repair of televisions, VCR=s, video/data projectors, 35mm slide projectors, audio cassette decks, cameras, and overhead projectors.

Installation and maintenance of classroom A/V equipment and video security systems; design, installation and operation of public address systems for special events, classroom use or sporting events; repair and maintenance of sound reinforcement systems including microphones, amplifiers and speakers; rental and maintenance of two-way radio and wireless microphone systems.

All services are provided on a fee basis covering equipment, materials, parts and labor.

For further information, please contact our Customer Services Division at 353-3960.

III. BILLING

A. BILLING STATEMENTS. Each division has an order form designed for its individual services. The original invoice/contract is mailed monthly to each department to coincide with the arrival of University fund ledgers.

B. CLOSED ACCOUNTS. A $30.00 HANDLING FEE WILL BE ASSESSED TO ORDERS PROCESSED ON CLOSED AND/OR INCORRECT ACCOUNT NUMBERS.

C. BILLING. Questions may be referred to Tracie Blakely at 353-3960 or Carol Klein at 353-3375.

Rev. 2/28/2007